Question 1

What time is check-in and check-out?

Accepted Answer

Check-in is from 3:00 PM onwards, and check-out is by 11:00 AM. If you need early check-in or late check-out, please contact us in advance and we'll do our best to accommodate.

Question 2

Is parking available?

Accepted Answer

Most of our properties include free parking. Please check the specific property listing for parking details, or contact us if you have questions.

Question 3

Are pets allowed?

Accepted Answer

Some of our properties allow pets with prior approval. Please check the property listing or contact us before booking if you're traveling with a pet.

Question 4

Is WiFi included?

Accepted Answer

Yes! All our properties include free high-speed WiFi throughout the property.

Question 5

What's your cancellation policy?

Accepted Answer

Our cancellation policy varies by property and booking length. You'll see the specific policy during the booking process. For questions, please contact us directly.

Question 6

Who do I contact if I need help or have an emergency?

Accepted Answer

We provide 24/7 support. For emergencies, call 07796 152092. For general enquiries, email hello@kurbstays.com or call 0115 990 3550.

Question 7

Are the properties suitable for children?

Accepted Answer

Yes! All our properties are family-friendly and suitable for children. If you need specific amenities like a cot or high chair, please let us know in advance.

Question 8

What amenities are provided?

Accepted Answer

All properties include WiFi, fully equipped kitchens, linens, towels, and essential toiletries. Specific amenities vary by property - check the listing for full details.

Question 9

Is smoking allowed?

Accepted Answer

No, smoking is not permitted inside any of our properties. This helps us maintain a clean and comfortable environment for all guests.

Everything You Need to Know

House Rules

Check-in

Check-out

Maximum guests

No smoking

No parties or events

Pets

Respect the property

Quiet hours

Standard Amenities

Free WiFi

Fully Equipped Kitchen

Family Friendly

24/7 Support

Frequently Asked Questions

Still Have Questions?