Privacy Policy

1. Introduction

Kurb Lettings Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.

2. Information We Collect

We collect and process the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Identity Information: Date of birth, ID documents for referencing
• Financial Information: Bank details for rent payments, credit history
• Property Information: Current and previous addresses, employment details
• Communication Records: Emails, phone calls, and correspondence
• Technical Data: IP address, browser type, device information when using our website

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing rental applications and tenant referencing
• Managing tenancies and property services
• Communicating with you about your property or tenancy
• Processing payments and rent collection
• Maintaining records for legal and regulatory compliance
• Improving our services and website functionality
• Marketing our services (with your consent)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds: contract performance, legal obligations, legitimate interests in providing property management services, and your consent where applicable.

5. Sharing Your Information

We may share your personal information with:

• Landlords (for tenants) or tenants (for landlords) as necessary
• Referencing agencies for tenant vetting
• Maintenance contractors for property repairs
• Legal and professional advisors
• Regulatory authorities when required by law
• Payment processors for rent collection

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. This includes secure storage systems, encrypted communications, and access controls.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Tenancy records are typically kept for 6 years after the end of a tenancy.

8. Your Rights

Under UK data protection laws, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Where processing is based on consent

9. Cookies

Our website uses cookies to improve your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

12. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). Visit ico.org.uk for more information.